for those who want the best information on assisting consumers signing up for health insurance

The 6th annual Wisconsin Enrollment Conference 
September 24th & 25th -- Blue Harbor Resort

Sheboygan, Wisconsin

 

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BadgerCare Plus and Medicaid

Michelle Furr

Wisconsin Department of Health Services

Rachel Witthoft

Wisconsin Department of Health Services

 

Health Coverage in Wisconsin: Looking Ahead to Open Enrollment

Donna Friedsam

Covering Wisconsin

 

BadgerCare Plus: Upcoming Changes & Hot Topics

Marlia Mattke

Wisconsin Department of Health Services

 

Veterans Health Administration: Health
Benefits, Eligibility & Updates

Tony Dargiewicz

Madison VA Hospital

 

Effective Enrollment Interactions: Considering
Power Dynamics and Cultural Humility

Jacquie Boggess

Center for Family Policy & Practice

 

Immigrant Access to Health Coverage
and other Public Benefits

Shannon Drake Buhr

Wisconsin Primary Health Care Association

Caroline Gomez-Tom

Sixteenth Street Community Health Center

Mariah Hennen

Legal Action of Wisconsin

Ana Montoya

Beloit Area Community Health Center

Stephanie Severs

Covering Wisconsin 

Megan Sprecher

End Domestic Abuse

 

Tips for Successful Phone & Video
Enrollment Assistance

Lourdes Godinez

Centro Hispano of Dane County

Colleen Harryman

Covering Wisconsin

Dan Monahan

Transition Health Benefits

Kimberly Turner

Covering Wisconsin

 

Outlook for Qualified Health Plans in 2020 - Erin Long

Erin Long

Security Health Plan

 

Outlook for Qualified Health Plans in 2020 - Scott R. Johnson

Scott R. Johnson

Molina Healthcare

 

Improving Awareness and Access to Enrollment Assistance

Sara Gleysteen

Transform Health

Zach Wood

Wisconsin Office of the Commissioner of Insurance

 

Wisconsin Insurance Laws

Sue Ezalarab

Wisconsin Office of the Commissioner of Insurance

 

Complex Cases, Overlooked Rules, and
Helping Consumers Until Coverage Begins

Michael Cutler

Center for Medicaid Services

Sue Stevens

JMS Brokerage

Adam VanSpankeren

Covering Wisconsin

 

Helping Consumers Stay Enrolled: Avoiding
Preventable Denials, Closures, and Churn

Nicholas Di Meo

Wisconsin Department of Health Services

 

Helping Consumers Stay Enrolled: Avoiding
Preventable Denials, Closures, and Churn

Nik Duke

Covering Wisconsin

Caitlin Vicini

Children's Community Health Plan

 

Health Insurance Products: What’s New and What to Watch Out For

Susan Ezalarab

Wisconsin Office of the Commissioner of Insurance

 

Health Insurance Products: What’s New and What to Watch Out For

Lara Sutherlin

Wisconsin Department of Agriculture, Trade and Consumer Protection

 

 

Speakers

Aaron Perry

​Founder and President

Rebalanced-Life Wellness Association

Aaron Gabriel Perry is the Founder and President of the nationally recognized Rebalanced-Life Wellness Association, whose mission is ensuring that Black men and boys living in under-represented communities have the opportunity to live fuller, healthier lives.

On September 11, 2005, Aaron became the world’s first African American diabetic to complete the Ironman Triathlon, which is considered the world’s most grueling endurance event. Today he is recognized as an expert presenter by the CDC Centers for Disease Control & Prevention.

As a Community Organizer and Health Innovator, Aaron collaborated with Jeff Patterson, owner of Madison’s largest Black barbershop to launch the nation’s first Men’s Health & Education Center inside a barbershop.

Aaron is on the Board of Directors with the American Heart Association and was selected to serve on the Advisory Council for the Office of the Commissioner of Insurance. He’s also a graduate of Madison College Police Academy and Marycrest University.

Adam VanSpankeren

Navigator Lead

Covering Wisconsin

Adam VanSpankeren joined the CWI team in June 2016, becoming the Southwest Regional Navigator Lead. He is responsible for coordinating Navigator and outreach efforts and for providing direct assistance to consumers. Before coming to CWI, Adam was the Partner Outreach Coordinator for the State of Wisconsin Department of Health Services for three years. Adam graduated from the University of Wisconsin-Madison in 2010 with a Bachelor’s Degree in Creative Writing.

Ana Montoya

Marketing Coordinator

Beloit Area Community Health Center

Marketing Coordinator for Beloit Area Community Health Center, Ana Montoya also finds herself using her advocacy skills as a Certified Application Councilor, and Clinic and Patient Advocate. Through her previous roles as Outreach and Enrollment Coordinator and Certified Healthcare Interpreter, Ana learned firsthand the challenges facing Wisconsinites and specifically the Latino Community.

She has spoken on healthcare related-topics including incarceration and outreach, healthcare and families, the importance of interpreter services in the Latino market, the Affordable Care Act and Open Enrollment, and the importance of federally qualified clinics in Rock County.

Ana is an active member of the Latino Service Providers Coalition of Beloit; a mentor for middle school girls in the Girls Who Rock program; a member of the Beloit Rising Professionals, the Beloit Equality Commission Committee, and the WPHCA Advocacy Group. Under her leadership, the Beloit Area Community Health Center received the 2019 Outreach Award from the Latino Service Providers.

Andrea Palm

Department of Health Services Secretary

Wisconsin Department of Health Services

Andrea Palm most recently served as Senior Advisor to the Secretary of the U.S. Department of Health and Human Services (HHS) under President Obama where she oversaw the public health and human services agencies, encompassing more than 60,000 staff.  She also served as the Chief of Staff for HHS from 2013-14. Her executive career spans more than two decades, with key leadership positions for the U.S Department of Health and Human Services, Senator Hillary Clinton, and Congressman Robert Matsui. She was a Senior Advisor at the White House Domestic Policy Council during the implementation and rollout of the Affordable Care Act.  Palm received her undergraduate degree from Cornell University and a graduate degree from Washington University in St. Louis.

 

Angela McKeighan

Regional Expansion and Marketplace Products Manager

Quartz

Angela McKeighan began her career with Quartz Health Solutions, Inc in 2011. With a background in actuarial, she currently holds responsibility for managing development and implementation of Quartz’s Individual and Small Group ACA products.  She also oversees strategic development of regional expansion and growth for Quartz’s fully-insured commercial lines of business.  Angela received a BS in Mathematics from Lewis University and resides in Illinois with her family.

Caitlin Vicini

Senior Community Relations Consultant

Children's Community Health Plan

Caitlin joined Children’s Hospital and Health System in 2009 and has had the honor of developing Community Relations at Children’s Community Health Plan for the past six years. By creating and implementing an annual strategic plan, Caitlin oversees efforts to enroll, engage and retain members. Caitlin and her team increase brand awareness and maintain membership satisfaction through developing partnerships, strategic planning, and implementation of outreach efforts designed to improve relationships within the community.

Caroline Gomez-Tom

Director of Patient and Community Engagement

Sixteenth Street Community Health Center

Caroline Gomez-Tom is the Director of Patient and Community Engagement at Sixteenth Street Community Health Centers and works with her colleagues to improve the health and well-being of Milwaukee and surrounding communities by providing quality, patient-centered, family-based health care, health education and social services, free from linguistic, cultural, and economic barriers.

 

Caroline serves on the boards of the University of Wisconsin-Madison School of Social Work Board of Visitors, the Minority Health Advisory Committee for the Office of Public Health of the Wisconsin Dept. of Health Services, the Children’s Health Alliance of Wisconsin, Kids Forward, the Milwaukee Latino Health Coalition, and the newly formed City of Milwaukee Board of Health. Caroline earned her Master’s degree in Social Work from the University of Wisconsin in Madison with an emphasis in Social Policy. In 2016, she was honored as one of the “40 Under 40 Leaders in Minority Health” by the National Minority Quality Forum.

Cathy Mahaffey

CEO

Common Ground Healthcare Cooperative

Cathy Mahaffey is a 28 year veteran of the health insurance industry, starting her career in insurance upon her college graduation. Shortly into her career, Cathy found her passion working in the non-profit cooperative health insurance sector. Cathy helped found, and later served as the Executive Director of the Farmers’ Health Cooperative of Wisconsin, a nonprofit health insurance purchasing cooperative that was successful in helping thousands of Wisconsin farmers gain access to high quality health insurance coverage.

 

Cathy began her involvement in Common Ground Healthcare Cooperative at the early stages and helped pen the business plan and loan application that secured the funding to start the cooperative. Cathy was appointed CEO of the cooperative in 2014 after serving as the cooperative’s first Chief Operating Officer

 

In addition to her professional life, Cathy enjoys spending time with her husband and two sons supporting their athletic and academic events as well as spending time outdoors boating, fishing and skiing.

Colleen Harryman

Navigator/Enrollment Specialist

Covering Wisconsin

Colleen is beginning her third year as a navigator with Covering Wisconsin. She is grateful for the opportunity to help others and appreciates the challenges and rewards of this work. Colleen grew up in New York and received her bachelor's degree in English from the University of Wisconsin-Madison.  She shares her life with her husband, daughter, three well-intentioned dogs and a gecko named Pongo.

Coreen Dicus-Johnson

President and Chief Executive Officer

Network Health

Coreen directs the corporate development and strategic direction of Network Health. She specializes in growing provider-health plan relationships and cultivating health care literacy.

 

With over 20 years of experience in multiple facets of the health care industry, Coreen brings studied leadership and a history of proven results to Network Health.

 

Prior to joining Network Health, Coreen served as President, Central Market at Wheaton Franciscan Healthcare, part of Ascension. Coreen previously served as Senior Vice President of Physician and Revenue Operations for Wheaton Franciscan Healthcare, and held various leadership positions at Blue Cross & Blue Shield of Wisconsin including Staff Attorney and Director of Business Development.

 

Coreen earned a bachelor’s degree in communications and public relations from Marquette University and a Juris Doctor from DePaul University College of Law. She has guest lectured at Marquette Law School on various health law topics.

Dan Monahan

Health Insurance Specialist

Transition Health Benefits

Dan Monahan has been helping individuals, the self employed and small businesses find the best health insurance for their particular needs for over a decade.  As an Independent Broker he shops the Federal Marketplace and the private insurance market as well as BadgerCare options for his clients.  He also assists those eligible for Medicare and/or Medicaid in understanding their available options.  Additionally he helps his clients with life insurance and dental/vision plans.  He serves all of Southeast Wisconsin.

Dave Chandrasekaran

Independent consultant​

Covering Wisconsin

Dave Chandrasekaran is an independent consultant based in Washington, DC with nearly 20 years of experience in health policy, public health, and health systems reform. He has particular expertise in developing innovative tools and strategies for assisting consumers seeking Affordable Care Act (ACA) coverage, including providing over 100 trainings on enrollment assistance and facilitating focus groups with individual assisters in 10 states. Previously, Dave spent nearly five years as a Senior Policy Analyst at the Center on Budget and Policy Priorities (CBPP), supporting state and national implementation of the Affordable Care Act. Before CBPP, Dave served in various roles in the Government of the District of Columbia and spent two years in the Policy Department at the DC Primary Care Association supporting the 13 DC-based community health centers.

Erin Long

​Product Manager

Security Health Plan

I am the product manager for our individual and family plan and small employer products at Security Health Plan. I have worked in the healthcare industry for twelve years, primarily focused on information technology initiatives relating to electronic medical record and digital member engagement solutions for the Marshfield Clinic Health System and Security Health Plan. I have been in my current role as a product manager for two and a half years and am responsible for the development and execution of our ACA consumer and small employer products. I graduated from UW-Eau Claire with a Bachelor’s Degree in Elementary Education and currently live with my husband and our two children in the Fox Valley area.

Jacquelyn Boggess

Director

NINA Collective

Jacquelyn L. Boggess is a Director of the NINA COLLECTIVE, a consulting cooperative that works with institutions, agencies, and organizations to support, transform and create systems and structures built with a foundation of racial equity. She is also a Lecturer on Race and Equity at the School of Social Work at the University of Wisconsin-Madison.  

 

As a member of the NINA Collective, Ms. Boggess works with organizations, leadership teams, and individuals determine how, why, and whether they will create a plan to incorporate racial equity in who they are and how they work—internally and externally. Her focus is on leadership, readiness, and preparation for transformation.

 

Ms. Boggess has spent much of her career focused on social welfare policy and practice as a policy analyst and a legal analyst. Ms. Boggess is a graduate of University of Wisconsin Law School and the University of Illinois-Champaign.

Joanne Alig

Senior Vice President for Policy & Research

Wisconsin Hospital Association

Joanne Alig is the Senior Vice President for Policy & Research at the Wisconsin Hospital Association (WHA). Ms. Alig has extensive knowledge of health care reform at the national level, and its impacts at the state level. Ms. Alig leads policy strategies, analyses, and responses on behalf of the nearly 130 member hospital and health systems in WHA’s membership. Ms. Alig focuses largely on financial issues including commercial reimbursement; health insurance coverage and the insurance exchange; and the Medicaid program.

 

Ms. Alig’s education is in economics and political science and she has over 20 years’ experience in state government programs, and in health care related experience. Prior to coming to WHA in 2010, she had previously worked for the Wisconsin Legislative Fiscal Bureau (the state Legislature’s budget office), the Wisconsin Medicaid Agency, the Wisconsin Association of Health Plans, and Deloitte Consulting.

Kimberly Turner

​External Relations & Navigator

Covering Wisconsin

Kimberly is an enrolled tribal member of Sokaogon Chippewa Community Mole Lake Band of Lake Superior Chippewa Indian Reservation. Kimberly is a licensed Navigator at Covering Wisconsin where she provides education about health insurance to the community and enrolls consumers into Medicaid or federal Marketplace plans.  Kimberly comes to Covering Wisconsin from The Gerald L. Ignace Indian Health Center where she was a licensed Navigator for the Affordable Care Act since the first open enrollment period. Kimberly has experience in program management, outreach, and specialized training with Native populations. 

Lara Sutherlin

Administrator of the Division of Trade & Consumer Protection

Wisconsin Department of Agriculture

Lara Sutherlin is the Administrator of the Division of Trade and Consumer Protection at the Wisconsin Department of Agriculture, Trade and Consumer Protection. She is an attorney with 13 years of practice at the Wisconsin Department of Justice in the area of consumer protection, where she investigated and litigated regulatory matters in all types of industries. Prior to joining the Department of Justice, she practiced class action wage and hour law in Boston, Massachusetts, after clerking for United States District Court Judge Michael Melloy. She is a frequent trainer and presenter on consumer protection matters. She is the Co-Founder of the Wisconsin Coalition on Student Loan Debt, Inc., an organization designed to positively impact the student debt landscape in Wisconsin. In that role, she speaks to organizations about fraud in the Student Loan industry, how to avoid it and what to do if you find yourself a victim of fraud. She also volunteers as a trainer for Anti-Human Trafficking Program with Lawyers Without Borders.

Lisa Peyton-Caire

Founding CEO & President

The Foundation for Black Women's Wellness

Lisa Peyton-Caire is the founding CEO & President of The Foundation for Black Women’s Wellness, a Wisconsin based 501c3 organization launched in 2012 committed to eliminating health disparities and other barriers impacting Black women, their families and communities.  The Foundation serves over 1,000 women and girls each year through health education, wellness programming, leadership development, and advocacy, while mobilizing women and community partners to be change agents in advancing health equity. Her work as a passionate advocate for women’s health was spurred by her mother’s untimely death at age 64 from heart disease in 2006, after which Lisa established Black Women’s Wellness Day, an annual statewide summit now in its 11th year.

Lisa holds a Master’s of Science degree in Educational Leadership & Administration and a Bachelor of Arts in Sociology from the University of Wisconsin-Madison.  A Richmond, Virginia native and longtime Wisconsin resident, Lisa lives in Madison with her husband and their five children.

Lourdes Godinez

Affordable Care Act Navigator Services

Centro Hispano of Dane County, Wisconsin  

Lourdes is a health care services benefits advisor, communications and public relations professional with more than 20 years of experience assisting public sector and non-profit organizations with their successful delivery of social programs and community services.

 

 

In her current position at Centro Hispano of Dane County, Lourdes advises consumers as they look for health coverage options through the Marketplace and BadgerCare (Medicaid). Her responsibilities at Centro Hispano also include advising consumers in a variety of social programs including immigration and educational services.

Mariah Hennen

Outreach Paralegal

Legal Action of Wisconsin

Mariah Hennen is the Outreach Paralegal with Legal Action of Wisconsin's Farmworker Project. As the Outreach Paralegal at the Farmworker Project, Mariah performs extensive outreach to agricultural workers throughout the state of Wisconsin. In addition, Mariah develops legal education materials, conducts community presentations, and supports Farmworker Project attorneys in case management and litigation. Mariah has previous experience working with farmworkers in Michigan and has in-depth knowledge on a variety of issues and concerns farmworkers may have. Mariah has given presentations at the Midwest Stream Forum for Agricultural Worker Health, CORT Migrant Farmworker Law Training, and the Central Michigan University Human Rights Conference. Mariah is fluent in Spanish and is based in Milwaukee, Wisconsin.

Dr. Mark Decker

Urgent Care Doctor

Concentra

Dr. Mark Decker has been practicing medicine for 32 years. After serving 4 years in the Air Force, graduating with honors from Minot State College he attended medical school in North Dakota. Once again he distinguished himself graduating from medical school with honors. For most of his 32 years Mark practiced Obstetrics and Gynecology further specializing in high risk care. For the past 7 years he has been working at Concentra where he is doing urgent care.

Mark Rakowski

Chief Operating Officer

Children's Community Health Plan

Mark has been with the Children’s Community Health Plan (CCHP) since its inception in 2006. Under his leadership, CCHP has grown to over 140,000 Medicaid and Marketplace members.  With over 125,000 Medicaid members, CCHP is the second largest Medicaid health plan in the state. CCHP has a network of over 10,000 providers and over 50 hospitals, and routinely exceeds its competitors’ HEDIS and CAHPS scores. On the Children’s Hospital and Health System management team, Mark is actively involved in the health system’s strategic plan to improve the health of the children of Wisconsin, with a focus on raising immunization rates and access to primary care and dental services. As provider payment reforms begin to take roots, CCHP’s focus on population health is a key piece of the health system’s future vision.

 

Mark joined Children’s Hospital and Health System in 2000 as Director, Managed Care. He was previously Manager of Managed Care Contracting at Aurora Health Care, and Manager of Provider Contracting at Blue Cross and Blue Shield United of Wisconsin. 

Marlia Mattke

Assistant Administrator of Eligibility and Benefits Management

State of Wisconsin Medicaid Services

Marlia Mattke is the Assistant Administrator of Eligibility and Benefits Management in the Division of Medicaid Services. She has been working for the State of Wisconsin since 2004.  She received an undergraduate degree in Child and Family Studies and Psychology from UW-Madison. She then worked in the community for a number of years in the areas of mental health, education, and social work.  She returned to school and earned a Master’s of Public Policy from the UW LaFollette School of Public Affairs and worked at the Legislative Fiscal Bureau as a Medical Assistance analyst for three years.  Her current assignment focuses on providing executive leadership for the areas of eligibility and benefits management, and she is also has a focus area of cultural competence and co-chairs the DHS Cultural Competence Committee.

Megan Sprecher

Immigration & Poverty Law Attorney

End Domestic Abuse Wisconsin

Megan L. Sprecher is the Immigration and Poverty Law Attorney at End Domestic Abuse Wisconsin.  Megan provides technical assistance to domestic abuse program advocates with questions about legal issues their clients face.  She also does domestic abuse-related trainings throughout Wisconsin and policy advocacy at state, local, and national levels.  Prior to joining End Abuse, Megan was a Senior Attorney for The Legal Aid Society of Cleveland for eight years, where she managed the program’s medical-legal partnership and represented mainly Spanish-speaking clients in a variety of civil matters including immigration, special education, school discipline, language access, public benefits, and tax.  At Legal Aid Megan filed and favorably settled a federal civil rights complaint against a school district for national origin discrimination (OCR Complaint No. 15-08-1276) and had a Violence Against Women Act self-petition Administrative Appeals Office decision featured in the American Immigration Lawyers Association AILA 8 publication (AILA Doc. 15033030).  Megan is a pro bono immigration attorney for both Legal Action of Wisconsin and Kids in Need of Defense.

Michael Cutler

Senior ACA Caseworker

Center for Medicaid and CHIP Services

 

Michael joined CMS Center for Medicaid and CHIP Services in 2007. After two years in Central Office's Disabled and Elderly Health Programs Group, he relocated to the Regional Operations Group’s Division of Medicaid Field Operations in the New York Regional Office (NYRO).  In December 2013, Michael became the ACA Senior Caseworker in the NYRO, overseeing the resolution of over 20,000 Marketplace Medicaid CHIP eligibility cases (one-quarter of all Medicaid-related cases received nationally), personally resolving nearly 6,000 cases.  Among other duties, Michael serves as the Medicaid Eligibility Subject Matter Expert and is also the lead for the innovative and increasingly popular Program of All-inclusive Care for the Elderly (PACE), responsible for the oversight of the region's 14 PACE plans. 

Nicholas Di Meo

Medicaid Policy Advisor

Wisconsin Department of Health Services

Nicholas Di Meo, MPH, is the Medicaid Policy Advisor for the Southeastern Region of Wisconsin in the Wisconsin Department of Health Services, Office of the Secretary.  He is a resource, based in the Southeastern Region, for community partners on issues related to Medicaid policies, programs, and members.  He provides situational awareness on Medicaid-related issues effecting partners for senior leadership of the Medicaid Program and Office of the Secretary, and works closely with the Medicaid program on policy analysis, development, and implementation.  Nicholas comes to Wisconsin from the Centers for Disease Control and Prevention where he led the first agency-wide initiative to establish formal collaboration between public health and Medicaid at the federal and state levels.  He has two young daughters who are both learning to ride a bike this summer and enjoys chasing behind them as they learn how to keep their balance.

Nik Duke

Navigator Lead

Covering Wisconsin

Nicholas Duke has been a Licensed Navigator since the first open enrollment of the Affordable Care Act. He has experience in program management, Outreach, and training.He is the Covering Wisconsin Southeast Regional lead. Nicholas received his undergraduate degree from Marquette University in Writing Intensive English and Criminology and law studies, and his M.B.A. from Concordia University. 

Sara Gleysteen

Policy Analyst

Transform Health

Sara Gleysteen serves as a Policy Analyst at Transform Health, where she provides comprehensive health policy tracking, monitoring, and analysis. Sara is based in Washington, D.C. where she monitors and tracks state-based innovation as well as federal policies related to access, coverage, payment and delivery reforms. Sara’s passion and professional expertise are in substance use and opioid policy. In 2018, Sara completed a full impact evaluation of San Francisco’s DOPE (Drug Overdose Prevention and Education) Project. Additionally, Sara has worked on several pediatric initiatives, including the Children’s National Health Center satellite campuses in the DMV area to improve primary care workflows specific to pediatric asthma diagnosis and management. As research fellow with Building Community Resilience at the Sumner M. Redstone Institute, Sara created and managed national ACEs data dashboards, as well as completed full scale community characterizations and asset mapping for Washington D.C. and Dallas, Texas. Sara received both her Bachelor of Science and Master of Public Health degrees from The George Washington University, Milken Institute, School of Public Health in Washington, DC.